Our Return Policy for Items Purchased.
Does not apply to Installation or Services.


When you purchase something on gardenmax online, we want you to be completely satisfied. If you find that you must return an item, we make it easy.

For UPS deliveries, there are three ways to make a return
  • Use the handy UPS return form on the bottom of your receipt to return your item. Drop the package at a UPS pickup station and they'll return your shipment free of charge. We'll issue a credit to the original credit card used when you placed your order.
  • If there's no UPS pickup station near you, simply call us at 1-800-PICK-UPS and arrange for UPS to pick up your package and return it free of charge. We'll issue a credit to the original credit card used when you placed your order.
  • If your order does not include a UPS return form on the bottom of your receipt, please call us at 919-773-8369 and we will provide you with a Return Authorization to return your merchandise and ensure your account is properly credited.
For deliveries via common carrier
  • Call Customer Care at 919-773-8369 for detailed instructions.
  • Include a copy of the original packing slip with your return shipment.
  • Once you receive the pre-paid shipping label, call the carrier indicated to arrange pick up.
  • You must clearly print the RGA (Return Goods Authorization) number on the outside of the box to receive credit.
Please note: A 15% restocking fee applies to all returns except in the case of defective or damaged merchandise.

Return Policy Basics
  • Merchandise must be returned within 90 days of purchase in unused, like-new condition.
  • A copy of the customer receipt, original packing slip, UPS return form or RGA (Return Goods Authorization) must accompany all returns.
  • A refund will be issued only to the original credit card.
Return Instructions
  • Use the original packaging or a strong corrugated carton.
  • Pack and tape your package securely.
  • For UPS deliveries, complete the return form, using codes to explain your reason for return and insert into the package. Follow return instructions listed above.
  • For common carrier deliveries, include a copy of the original packing slip and clearly print the RGA (Return Goods Authorization) number on the outside of the box. Follow return instructions listed above.
Damaged Items and Shortage Claims
Please report damaged or missing items within 3 days of delivery by calling toll free 919-773-8369.

Items That Use Flammable Liquids or Gases
Please note that items that use flammable liquids or gases cannot be returned if used because they create a safety hazard. For example, if you filled your leaf blower with fuel, it cannot be returned via UPS or mail even if you drain the tank before shipping. Please call 919-773-8369 for instructions.

Gift Cards
Gift Cards cannot be exchanged or returned for cash, credit or check.

Questions?
If, at any time, you have questions about returning an item purchased on GardenMax, please call our Internet Customer Service Center at 919-773-8369.


Items Purchased in Our Stores

For fast, easy returns, keep your receipt. It not only ensures that you get the proper credit for your purchase, but it also helps our associates process your return quickly.

Returns with an original sales receipt within 90 days of purchase.

  • Any purchase made by credit card will be refunded to the original credit card
  • Any purchase made by cash or with a debit card will be refunded in cash*
  • Any purchase made by a check that has cleared the 10-business day waiting period will be refunded in cash*
  • Any purchase made by a check that has not cleared the 10-business day waiting period may be refunded as a Store Credit
  • Any purchase made by Store Credit, Gift Certificate or Gift Card will be refunded as Store Credit
Returns with an original sales receipt after 90 days of purchase
  • A Store Credit or credit to a GardenMax Commercial credit account may be issued for the original purchase price**
Returns without a sales receipt
  • If you made your purchase in the past 90 days by credit, debit, or check we may be able to look up your receipt for you
  • If we are unable to look up your receipt because you did not pay with one of the options listed above, a Store Credit or credit to your GardenMax Commercial credit account may be issued based on the lowest selling price
Special Order Merchandise
  • Some Special Order returns subject to a 15% restocking fee. Cancellations may be subject to 15% restocking fee.
  • Custom made products: No returns

Gift Cards
Gift Cards, Gift Certificates and Store Credit cannot be exchanged or returned for cash, credit or check.

Note: GardenMax reserves the right to request valid identification prior to accepting merchandise for a return. GardenMax reserves the right to limit or refuse to accept the return of certain merchandise at any time and for any reason. GardenMax will only accept the return of merchandise purchased from a "GardenMax" store. Items purchased at a Canadian GardenMax may not be returned in the U.S. Purchases made with a Customer Agreement must be returned to the same location in which it was purchased. See Special Services Desk for details.

*GardenMax may issue a check for refunds over $500 (checks are mailed from Support Center in Raleigh, NC).
**Sales tax will not be refunded on purchases over 90 days in Massachusetts or Connecticut; or without a receipt in Massachusetts, Connecticut, and Rhode Island.

Effective March, 2007
Last Update: 03-27-2007
 

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